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Practical Lessons in Leadership and Communication
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Hurricane Katrina: No Leaders, No Followers, Just Incompetence

Predictable. That is how I would describe the effect Hurricane Katrina had on the city of New Orleans. The city sits nine feet below sea level and is surrounded by water held back only by 100-year-old levees. A basic understanding of how water flows downhill made a flood of The Big Easy simple to predict. It was also predictable that many residents of the city would not be able to get out, and that the displaced would be disproportionately from lower income brackets.

But what was mostly unpredictable was the way in which the various levels of government turned this into a political struggle, and ignored basic operational duties we expect of our elected leaders in times of crisis. We expect more. We are entitled to more.

Local, state and federal officials seemed more concerned with struggling for control of the situation than with working together, leading when necessary, and following when appropriate. No one was blameless, no one capably fulfilled their duties, and citizens throughout the Louisiana and Mississippi coastal areas suffered immensely. This was a power struggle set within a leadership vacuum.

Let's look briefly at the performance of some of the major players.

New Orleans Mayor Ray Nagin summarized his evacuation plan for The Wall Street Journal: “Get people to higher ground and have the feds and the state airlift supplies to them - that was the plan, man.” Thanks, Ray. Did you draft that plan with construction paper and crayons?

How about Governor Kathleen Blanco? Her crisis leadership skills will never be confused with Rudy Giuliani's. She had the figurative “deer-in-the-headlights” look in every press conference I watched, and spewed several golden PR nuggets such as describing National Guard troops as being “locked and loaded.” She seemed more concerned with holding on to power - she refused to let the White House federalize law enforcement, despite total chaos in the city - than actually doing anything with it.

And once we get to the Federal level, take your pick. Should we point at former FEMA Director Michael Brown, the federal fall guy? Or do we take a look at the person who appointed him, President Bush, who was busy training for the X Games the week after the tragedy? Based on “Brownie's” resume, I'm not far off from being qualified to run FEMA. What do you say, W?

The simple fact is that there was little leadership at any level of government, and zero followership. There was no sense of teamwork among the different levels of government, no willingness to work together and get the job done. From my seat, it seems that responsibility for initial plans should start locally and flow upward to the state and federal levels. Yet none of the lines of defense seemed to work. The fact that members of the media were somehow able to get to hard-hit areas hours and days before any relief workers could is fascinating - and frightening.

The natural catastrophe caused by this hurricane pales in comparison to the man-made catastrophe caused by political incompetence, a lack of teamwork and non-existent communication among all levels of government.

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