Who Are You? It is a simple question that often baffles us. Many of us have spent years in the world of work and leadership, yet no one has ever stopped us to actually answer it.

My colleagues and I write and talk all the time about having a message plan. And furthermore, we write and talk all the time about how strong listening skills can make your message planning stronger and easier. But what do we listen for?

Frequently, one of the participants in a Latimer workshop will say something that totally grabs me. And I always will pause the workshop, write a note in my “ideas book” and then say, “That will be

We all have bias, whether we will admit it to ourselves or not. And if we are not careful, and if we don’t manage our bias, then that bias may get in the way of real business progress.

Twice a week, The Latimer Group’s experienced facilitators deliver clear, succinct, and actionable lessons about business communication to tens of thousands of readers worldwide. Here’s the latest entry:

My colleagues and I always talk and teach about the importance of knowing your audience, and preparing for your work communication correctly. And at the center of that work is the ability to